Privacy Policy

rentalhospitalbed.com

Last Updated: February 27, 2026

Baldwin Hills, LLC

 

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for our free resources, purchase our guides, or use our hospital bed rental supplier directory. We are committed to protecting your privacy and being transparent about our data practices.

 

1. Who We Are

We at Baldwin Hills, LLC operate rentalhospitalbed.com, a U.S.-based online directory connecting families and caregivers with hospital bed rental suppliers (currently across Florida, soon across the country). We also offer free and paid educational guides to help families navigate the hospital bed rental process.

For privacy-related questions, you can contact us at:

  • Website: rentalhospitalbed.com
  • Email: hospitalbedrentaldirectory@gmail.com

 

2. Information We Collect

2a. Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Email address: when you sign up to receive our free Hospital Bed Rental Supplier Vetting Guide or other resources
  • Name: if you choose to provide it when downloading resources or contacting us. We use Kit as our email platform (see here for their privacy policy)
  • Payment information: when you purchase our paid guides (e.g., the Hospital Bed Home Setup & Safety Planning Guide). Note: we do not store your credit card details directly; these are handled by our payment processor, Kit (see here for their privacy policy)
  • Supplier business information: if you are a supplier claiming or purchasing a premium or featured listing on our directory, including business name, contact details, service areas, pricing, and Medicare acceptance status
  • Messages or inquiries: if you contact us via our contact form or email

2b. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

  • IP address and general geographic location (city/region level)
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring website (how you found us)
  • Search terms used to find our site (via analytics tools)

2c. Supplier Listing Data

Our directory contains publicly available business information about hospital bed rental suppliers, including business names, phone numbers, addresses, service areas, pricing ranges, and Medicare acceptance status. This information is researched from publicly available sources. If you are a supplier and wish to update or remove your listing information, please contact us.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To deliver the free Vetting Guide and other resources you request
  • To send you occasional emails related to hospital bed rental topics, new guides, or directory updates (you can unsubscribe at any time)
  • To process payments for paid digital products
  • To manage supplier listing accounts and paid listing subscriptions
  • To improve our website content, directory listings, and user experience using server-side analytics and Google Search Console data
  • To respond to your questions and support requests
  • To detect and prevent spam or fraudulent activity
  • To comply with legal obligations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

 

4. Email Communications

When you download our free Vetting Guide, you will be added to our email list. You can expect to receive:

  • Delivery of the guide you requested
  • Occasional educational emails about hospital bed rental, home care planning, and related topics
  • Information about new guides or resources we publish

We do not send daily emails or sell your email address to third parties. You can unsubscribe at any time using the unsubscribe link in any email we send, and we will remove you promptly.

We use Kit as our email platform (see here for their privacy policy).

 

5. Payment Processing

When you purchase a paid guide, your payment is processed by a third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers.

We use Kit as our payments platform (see here for their privacy policy)

We retain only the information necessary to process refunds, resolve disputes, and maintain records for tax and accounting purposes.

 

6. Cookies and Tracking Technologies

6a. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

6b. Cookies We Use

We use only essential functional cookies. We do not use third-party advertising cookies or visitor-tracking analytics cookies.

  • WordPress functional cookies: Required for the website to operate correctly. These include session cookies for security (e.g., login state, CSRF protection) and short-lived cookies that help the site remember your preferences within a visit. These cannot be disabled without affecting site functionality.

  • WordPress comment cookies (optional): If you leave a comment, you may opt in to saving your name and email in a cookie for convenience on future visits. These last up to one year and are only set with your explicit consent.

6c. How We Analyze Website Usage

We analyze how our website is used through privacy-respecting, server-side tools only:

  • WordPress server-side analytics: Our WordPress platform logs basic traffic data (pages visited, referral sources, visit counts) at the server level. This data is aggregated and does not involve placing cookies on your device.
  • Rank Math SEO analytics: We use Rank Math, a WordPress SEO plugin, to monitor our site’s search performance. Rank Math retrieves aggregated data from Google Search Console and stores it within our WordPress installation. This tool does not place cookies on your device or track your individual behavior on our site.
  • Google Search Console: We use Google Search Console to understand how our site appears in Google search results. This is a webmaster tool that provides aggregated, anonymized search performance data (e.g., which search terms bring visitors to our site). Google Search Console does not place cookies on our website or collect personally identifiable information about our visitors.

The net result of this approach is that we do not require a cookie consent banner, as our analytics stack does not use visitor-tracking cookies.

6c. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit www.allaboutcookies.org.

 

7. Who We Share Your Data With

We do not sell your personal information. We share data only in the following limited circumstances:

  • Service providers: We share data with trusted third-party companies that help us operate our website and business (email delivery, analytics, payment processing). These providers are contractually required to protect your data and use it only for the services they provide to us.
  • Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect our rights and the safety of our users.
  • Business transfer: If we sell or transfer our business assets, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer.

We do not share your personal information with hospital bed suppliers listed in our directory. If you contact a supplier through our directory, you are initiating direct contact with that business under their own privacy terms.

 

8. How Long We Retain Your Data

  • Email subscribers: We retain your email address for as long as you remain subscribed. You can unsubscribe at any time and your data will be removed from active lists within 30 days. Backup copies may remain for up to 90 days.
  • Purchase records: We retain purchase records (name, email, transaction ID, purchase date) for 7 years for tax and accounting purposes.
  • Analytics data: Server-side traffic logs are retained for up to 12 months and then purged. Google Search Console data accessed via Rank Math is aggregated and not stored in personally identifiable form.
  • Contact form submissions: Messages are retained for up to 2 years and then deleted unless there is an ongoing business relationship.
  • Supplier listing accounts: Account data is retained for the duration of the listing relationship plus 2 years after account closure.

 

9. Your Privacy Rights

9a. For All Users

Regardless of where you are located, you have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to our legal retention obligations)
  • Opt out of marketing emails at any time via the unsubscribe link in any email

To exercise any of these rights, contact us at the email address listed in Section 1.

9b. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell personal information. You do not need to opt out.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at the email in Section 1. We will respond within 45 days.

9c. Florida Residents (FIPA)

Florida’s Information Protection Act (FIPA) requires us to take reasonable measures to protect personal information we collect and to notify you promptly in the event of a data breach that may compromise your information. We maintain appropriate security measures to comply with FIPA.

 

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. These include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, reputable third-party providers for email, payments, and hosting
  • Limited access to personal data — only those who need it to perform their role

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take this obligation seriously and will notify you promptly if a breach occurs that may affect your data.

 

11. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

 

12. Third-Party Links

Our directory listings and content may contain links to third-party websites, including supplier websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit through our directory.

 

13. Health-Related Content

Our website and guides provide general educational information about hospital bed rental and home care setup. This is not medical advice, and we are not a healthcare provider. We do not collect health information about you as defined under HIPAA, and this website is not a HIPAA-covered entity.

The information provided about Medicare coverage in our supplier listings is based on publicly available data and is provided for general informational purposes only. Always verify Medicare acceptance directly with the supplier.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. We will notify you of significant changes by:

  • Updating the ‘Last Updated’ date at the top of this page
  • Sending an email to subscribers if changes materially affect how we handle your data

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

 

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your data, please contact us: hospitalbedrentaldirectory@gmail.com.